First, open the HubSpot menu and confirm that the parent item has a URL. When it does, the parent label should navigate to that URL, while the separate caret opens its child links on mobile. Publish the global header after changing the menu, then hard-refresh the page. If the parent still will not open its URL, request a theme update or contact support.
SW Modules
Why is a parent menu item with a dropdown not clickable in SW Header Simple?
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